Asnor's stint with the element of WCO

Tak ramai berpeluang macam saudara Asnor dapat ke medan taklimat mengenai WCO ...World Class Organisation Syukur menyampaikan maklumat melalui email supaya dapat dikongsi bersama, cuma izinkan saya merekodkannya didalam jurnal ini untuk rujukan kami semua yang tidak berpeluang hadir dan elok menjadi panduan jua...memandangkan tempuh ke arah WCO hanya tak sampai 3 tahun lagi. Dengan maklumat ini jua bolehlah kita sama sama renungkan bahawa WCO juga menuju ke arah Q ?? Date: Wed, 27 Feb 2008 10:22:10 +0800    Subject: Elements of World Class Organisation
Tuan-tuan dan Puan-puan,  Saya cuma nak sharing my info from Penang about elements of :  "To be a  World Class Organization 2010"  What is A World Class Organization?  A world class organization can be defined as “An organization which has acquired the  position of Best of the Bests in the world in its given business and continuously  strives for beating its oven standards so as to retain that position”  This definition gives us some pointers which can be rightly called some of the  characteristics of a world class organization:  Characteristics of a world class organization  - Goal (Vision, Mission, Strategic Plan)  - Leadership  - Helping Each Other (Family Hood)  - Transparent  (   )  - Updated  - Integrated  - Staff Recognition (  )  - Persistent  - Measure  - Continuous Improvement  - Relentless Focus on Customer Satisfaction  - Best of the Bests  - Networking  - Collaboration  Strategies for Developing World Class Organizations  - Knowledgeable  - Obsession with Quality  - Developing the Most Professional Employees  - Innovation and Reinvention  - World Class Leadership  - Relax with strategy  - Achieve one of the focus areas (1 to 6) then follows by others focus area  Leadership is the ability of developing and communicating a vision to a group of people  that will make that vision true. The leader has to master five practices. The practices are:  1. Challenge the Process  2. Inspire a Shared Vision  3. Enable others to act  4. Model the Way  5. Encourage the Heart  Credibility  After twenty years of research Posner & Kouzes found that people want leaders who are  credible. If there's no credibility there's no leadership.  The authors state that credibility is the foundation of Leadership.  They also state that there are four characteristics that a leader must have to be  credible: honest, forward-looking, competent, and inspiring. They found that when  there's a high degree of credibility you can expect to see the following behavior:  a) People are proud to tell others they're part of the organization.  b) They feel a strong sense of team spirit.  c) They see their own personal values as consistent with those of the    organization.  d) Feel attached and committed to the organization.  e) Have a sense of ownership of the organization.  Summing up  To become a leader, you have to develop a vision, be able to communicate that vision,  and inspire the group you'll work with to achieve it. You must have credibility. You  have to build that credibility before you can lead. Do not compromise your honesty, be  competent in whatever you do and be aware (forward-looking). Change is everywhere,  everyday you must face it and be flexible enough to adapt yourself to lead.  Tahniah kepada Bah Korporat kerana telah melaksanakan taklimat Strategic Plan Zon Utara  di Pulau Pinang pada 24 - 26 Feb 2008.  Best Regards,  Asnor Muizan b. Ishak  Hydrology and Water Resources Division,