Govt committed to overhauling services, says Chief Sec
PUTRAJAYA: The Government has given its commitment to overhaul the services at the land office, local authorities and front line agencies to ensure a responsive public service that fulfils its promises.
In line with the National Vision and Mission, the Public Service Department is also committed to ensuring merit-based performance standards and increasing ethnic diversity in the service, said Chief Secretary to the Government Tan Sri Mohd Sidek Hassan.
Sidek stressed that the plan seeked to raise market activity for a competitive economy while driving a balanced development through the eradication of poverty.
Instilling a culture of serving with integrity and zero tolerance to corrupt practice was also a commitment, he said, adding that another area to be addressed collectively by both the private and public sectors was the issue of perception.
"Perception can stem from simple things like not answering your telephone calls to answering them rudely to larger issues of the lack of transparency and accountability.
"It takes years to build a reputation and only a second to destroy it," he said Friday in his speech when launching the first annual report of the Special Task Force to Facilitate Business (Pemudah) here.
Sidek, who is Pemudah co-chairman, said the Government faced a great challenge to ensure the 28 ministries, 720 agencies and 144 local authorities delivered good services.
"We are moving in the right direction. Maybe next year or in the next few years Malaysia will be up there and be a benchmark for the world to follow," he said, adding that apart from focusing on business facilitation, Pemudah also tackled issues that affected the lives of Malaysians.
"Malaysia must be the country of choice not just for business but also to live in; that must be our collective goal," he said.
